Frequently Asked Questions

Quick answers to common questions about Blanc Studio art prints, framing, sizes, delivery and returns. If you cannot find what you need, contact us and we will help.

Orders & Changes
Can I change or cancel my order after placing it?

We start printing and framing your piece quickly, so changes are not always possible once production has begun. If you need to make a change or cancel, email support@blancstudio.co.uk within 2 hours of placing your order and we will do our best to help.
Can I request an exchange for a different size?

Because each print or frame is made to order in your chosen size and finish, we cannot exchange for a different size once production has started. If you need another size, please place a new order.

Unframed prints can be returned within 14 days (return postage not covered) so you can reorder the size you prefer.

Delivery & Shipping
When will my order arrive?
  • UK: Prints usually arrive within 3 to 5 working days. Framed prints take 5 to 7 working days. We aim to dispatch all orders within 5 to 7 days of purchase.

  • EU: Delivery typically takes 5 to 10 working days after dispatch, depending on your location.

  • International (outside the EU): Delivery typically takes 7 to 14 working days after dispatch, depending on your location and customs clearance.

You will receive a tracking link as soon as your order ships. You can find full delivery details on our shipping policy page.
How much is delivery?

UK delivery is charged at the following flat rates:

  • £3.95
  • £8.95

International shipping is available to selected countries. Rates depend on the product type and size, starting from £15 for unframed prints. The easiest way to check is to add your item to the cart and enter your delivery address.
Do you ship internationally?

Yes. We deliver to the EU and selected countries worldwide. Shipping costs depend on the size and type of artwork. Full rates are shown at checkout after you enter your address.

Returns & Refunds
What is your return policy?

Unframed prints: Can be returned within 14 days of delivery if unused and in original or equivalent packaging. Return postage costs are not covered by Blanc Studio.

Framed prints: Made to order to your chosen size, frame, and mount, so they cannot be returned for change of mind. This does not affect your statutory rights if they arrive damaged or faulty.

Full terms and conditions are outlined on our refund policy page.
My print arrived damaged, what should I do?

Email support@blancstudio.co.uk as soon as possible and no later than 14 days of delivery. Include clear photos of:

  1. The outer packaging
  2. The inner packaging
  3. The damaged item

We need all three, even if the packaging looks fine, to process your claim quickly. Once verified, we will send a replacement or refund.
My order is lost, what should I do?

If your order shows as delivered but has not arrived, contact support@blancstudio.co.uk with your order number. We will track your package and update you as soon as possible.

Product & Quality
What is a giclée print?

A giclée print is a high-quality art print made using archival pigment inks and fine art paper, designed to produce exceptional detail, colour accuracy, and long-term durability.

Giclée printing uses professional inkjet printers that spray microscopic droplets of pigment ink onto heavyweight paper, resulting in smoother gradients, sharper detail, and greater longevity than standard poster printing.

Compared to mass-produced art prints, giclée prints are created to museum standards and are designed to resist fading for decades when displayed correctly. You can read more about our printing standards on our limited edition art prints page.

When displayed away from direct sunlight and excessive humidity, giclée prints are designed to maintain their appearance for many years.
What size picture frame do I need for my art print?

The frame size should always match the print size. This applies whether you are framing a photograph, illustration, or fine art print.

For example:
• An A3 print fits an A3 frame
• An A2 print fits an A2 frame
• An A1 print fits an A1 frame

All framed prints are sized correctly for you, so no additional measuring or adjustments are needed.
What size are A-size frames in centimetres?

A-size frames follow the ISO 216 paper standard, which is used across the UK and Europe.

Standard dimensions are:
• A5: 14.8 × 21 cm
• A4: 21 × 29.7 cm
• A3: 29.7 × 42 cm
• A2: 42 × 59.4 cm
• A1: 59.4 × 84.1 cm

All frame sizes are based on these standard measurements, ensuring compatibility with A-size art prints and mounts.
Do I need a mount when framing an art print?

A mount is optional and comes down to personal preference and room style.

Mounts create space between the artwork and the frame, giving the print a more considered, gallery-style finish and helping the artwork stand out on the wall. Unmounted prints offer a cleaner, more minimal look.
How is my artwork packaged?

Prints are wrapped in acid-free tissue and packed in sturdy tubes or flat packaging to protect them in transit. Framed prints are cushioned with corner protectors, wrapped in protective film, and boxed securely to prevent damage. Our damage rate is extremely low thanks to this process.
Are prints signed and numbered?

Our limited edition prints are numbered as part of a defined edition size and are supplied with a digital certificate of authenticity.

Each certificate confirms the artwork title, edition size, and individual print number, providing clear proof of authenticity and rarity. This ensures every limited edition print can be independently verified without the need for a physical signature on the artwork itself.
How to hang a picture?

The easiest way to hang a picture is with our framed prints, which arrive ready to hang with secure fittings already attached. Unframed prints can be framed locally or mounted using your preferred method. Handle prints carefully to avoid damage during framing. This approach works for most wall art and framed prints, regardless of size.
How should I care for my print or frame?

Keep your artwork out of direct sunlight to prevent fading. Always handle prints with clean, dry hands or cotton gloves, as fingerprints can leave permanent marks on photo paper. Dust frames with a soft, dry cloth and avoid using chemical cleaners on glass or acrylic glazing.

Gifting
Do you include payment information in the package?

No. We never include invoices or receipts in the box, so your order can be sent directly as a gift without spoiling the surprise.